Questions Reponses Business

Thank you for these very useful clarifications! Here is how I would structure the reasoned response to the first categories of questions we identified, incorporating your points while refining the wording for a decision-maker.

1️⃣ Response to Questions about strategic value and ROI¶

👉 MFO's differentiating approach:

MFO is based on a powerful concept: integrated providers enable the orchestration of services that are often isolated in their technological silos. Where each application (Gmail, Odoo Helpdesk, SharePoint, Crisp, LinkedIn, etc.) acts independently, MFO provides a connective tissue that synchronises these worlds.

Case study 1: Customer Service - When an email arrives, MFO is able to: - Recognise that it is a response to an open ticket. - Associate this response with the customer's technical profile (e.g. installed hardware). - Automatically perform a document search (e.g. SharePoint) and make available the three useful PDFs that the human agent needs to consult.

Case study 2: Sales prospecting - Following a prospecting email, MFO: - Interprets the prospect's response. - Automatically initiates a connection request on LinkedIn with a personalised message. - Send a calendar invite (calendly-like) to the user

👉 Result: These cases show how MFO enables complex activities that would otherwise be: - Either too time-consuming to be implemented on a large scale. - Or too complex to be reliably followed up by a human team.

👉 Strategic value: - Advanced multi-system automation. - Reduction in human intervention time. - Improved customer service quality and commercial relationships. - Ability to leverage scattered data to improve immediate decision-making.

👉 Expected ROI: - Savings on the cost of repetitive manual labour. - Increased response speed (shorter SLAs). - Automatically captured opportunities (e.g. leads converted more quickly).

2️⃣ Answers to questions about use cases and business relevance¶

👉 A strength: readability and accessibility.

MFO uses a readable YAML format to describe its workflows. A specialised AI agent integrated into the platform allows you to: - Ask questions in natural language. - Help write or modify technical workflows, even for non-developers.

💡 Direct involvement: All company stakeholders (IT, operations, marketing, customer support, etc.) can contribute to building workflows: - Collaboration between business and technical teams. - Greater agility to evolve processes.

👉 Service eligibility: - All services with REST API interfaces are candidates for automation via MFO. - This includes both standard tools (Salesforce, HubSpot, SAP, etc.) and customised internal systems.

👉 Multi-departmental structuring: - Several MFO servers can be configured by department (support, marketing, finance, etc.), allowing you to: - Compartmentalise providers. - Implement strict security rules for data access.

👉 Complexity limits: - In theory, there are no strict limits: - Workflows can be divided into sub-workflows (modular architecture). - The only constraint is related to the capacity of the AI models (LLM) chosen for certain tasks (e.g. pop-up window size limitations).

👉 Connectors and integration: - ‘Providers’ are defined based on the OpenAPI documents available for each integrated tool. - This means that MFO is ready to integrate any tool with a standardised API. - For tools such as Salesforce, HubSpot or SAP: - If they provide OpenAPI documentation (which is common), integration is quick. - Otherwise, it may be necessary to create a specific provider from the existing documentation.

💡 What this shows: Your solution very specifically addresses the expectations of decision-makers: - A clear ROI thanks to use cases that appeal to both SMEs and large companies. - Total flexibility to build complex scenarios without major technical constraints. - A model that promotes transparency and ownership across all departments thanks to the simplicity of YAML + AI assistance.

➡️ Would you like to complete the other sections of questions (technical, security, support, etc.) or prepare a PowerPoint presentation, for example?