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Questions Business

1️⃣ Questions about strategic value and ROI

  • What is the concrete added value for my company (time savings, cost reductions, improved customer service)?
  • What is the expected return on investment and within what timeframe?
  • Does this solution enable strategic objectives to be achieved (scalability, competitive differentiation, innovation)?
  • What KPIs or indicators can be monitored to measure the platform's performance after implementation?

2️⃣ Questions about use cases and business relevance

  • What are the real-life use cases in my industry (SaaS, e-commerce, logistics, services, etc.)?
  • Are my specific needs (e.g., customer relationship management, compliance automation) compatible with the proposed workflows?
  • Can the solution cover multiple departments (customer support, marketing, finance, etc.) or is it limited to certain uses?
  • Which processes could be automated as a priority in my organisation?
  • What is the complexity limit of the workflows that can be modelled (e.g. multi-system integration, specific business logic)?

3️⃣ Technical and integration questions

  • How does the platform integrate with my existing systems (ERP, CRM, internal tools)?
  • Are there native connectors for my main tools (Salesforce, HubSpot, SAP, etc.) or will specific integrations need to be developed?
  • How flexible is the platform for adding new tools or external APIs?
  • Can the solution run on-premise or only in SaaS/cloud?
  • How is scalability managed: can you easily scale from a few workflows to hundreds?
  • What are the technical requirements (infrastructure, internal skills) for deploying this solution?

4️⃣ Questions about AI and reliability

  • How mature are the integrated AI agents (e.g., ability to understand complex contexts, quality of analyses)?
  • How are errors or uncertainties in AI-driven decisions managed?
  • What guarantees are offered regarding the reliability and security of automated workflows?
  • Does the platform provide comprehensive logs and audits to track workflow actions (for regulatory or quality purposes)?

5️⃣ Questions about security and compliance

  • How is my data protected (encryption, restricted access, storage)?
  • Is the platform certified for specific standards (GDPR, ISO 27001, HIPAA, etc.)?
  • Where is the data stored (Europe, USA, etc.) and what is the data retention policy?
  • How is the security of APIs and exchanges between my systems and the platform ensured?

6️⃣ Questions about implementation and support

  • How long does it take to set up an initial workflow?
  • What support is offered (technical support, training, strategic advice)?
  • Are there any hidden costs (custom development, maintenance, scaling)?
  • Can I test the solution via a proof of concept (POC) before full deployment?

7️⃣ Questions about scalability and long-term vision

  • Is the platform future-proof: does it keep pace with technological developments (new AI, new APIs, etc.)?
  • Can workflows be adapted independently or will the supplier need to be called in for each change?
  • Is there a community or ecosystem around the platform (plugins, shared models, etc.)?
  • What is the product vision for the next 3-5 years: new features planned, strategic developments?

BONUS - Questions for specific small organisations

  • If I am a small business, do I really need a solution of this scale, or is there a suitable simplified/modular version?
  • What benefits can I expect even with a small team?

In summary, the document clearly highlights the power and modularity of the platform, but a decision-maker will want to know how this applies to their business, whether the solution is cost-effective, easy to deploy and secure, and whether it is scalable to support their growth.

Would you like to explore certain aspects in greater depth (e.g. draft standard responses to these questions or prepare a targeted argument based on company size)?